Returns & Refunds Policy

You must inspect the Goods within 48 hours of delivery and report any shortage, mis-description, or transit damage in writing with photographic evidence. Claims filed after this window are considered waived, except for latent defects covered by warranty (see Section 6).

Because containers must be re-collected, re-inspected, and re-listed, change-of-mind returns are subject to:

• Written request within 7 days of delivery.
• Unit must be in the same grade condition as delivered.
• A 20% restocking fee on the container value.
• Reverse pickup, drayage, and inspection costs at Customer's expense.
• Refund issued within 14 business days of unit re-arriving at a Vanta depot and passing re-inspection.

Change-of-mind returns are not available for modified units, custom paint, or Goods delivered outside the country of purchase.

If a unit arrives damaged, refuse the delivery or note the damage on the driver's paperwork before signing. Then within 48 hours submit:

• Photos of the damage from at least 4 angles.
• The delivery paperwork or POD showing the noted exception.
• Your order number and preferred remedy (repair, replace, or refund).

Send to claims@vantacontainers.com. We open a case within one business day and confirm the remedy within five.

If a delivered unit does not match the confirmed specification (size, condition grade, colour, door configuration, cargo residue), we will repair, replace, or refund at our discretion. Photos and, where possible, a video of the container number plate are required for verification.

• Modified containers (doors, windows, HVAC, insulation, electrical, plumbing, paint).
• Units delivered outside the country of purchase.
• Auction and clearance (\u201cAs-Is\u201d) stock.
• Special-order sizes, high-cube reefers with genset preparation, and one-off custom builds.
• Units subjected to customer modification, unauthorized repair, or damage after delivery.

Structural or manufacturing defects are handled under the applicable warranty in our Terms of Service. Warranty claims can be filed at any time within the warranty period. We will inspect (in person or by video), and:

• Repair \u2014 by our mobile team or a certified partner at no cost to you.
• Replace \u2014 with an equivalent-grade unit at our expense.
• Refund \u2014 for the depreciated value where repair or replacement is impractical.

Approved refunds are issued to the original payment method:

• Cards \u2014 5\u201310 business days to appear.
• Wire / ACH / SEPA \u2014 3\u20135 business days after processing.
• Letter of credit \u2014 handled per the underlying LC terms and bank instructions.

Where taxes and customs duties were collected, we refund the container value only \u2014 tax authorities administer any tax refund directly.

You may cancel a standard (non-modified) order in writing at any time before dispatch. Charges apply as follows:

• Cancellation within 24 hours of order confirmation: no charge.
• After 24 hours but before staging: 5% administrative fee.
• After staging at depot: 10% administrative fee plus any incurred handling.
• Modified units: charges up to 100% of the modification value depending on production stage.

Nothing in this policy limits any non-waivable statutory rights of consumers under local law, including the EU Consumer Rights Directive, the UK Consumer Rights Act 2015, or U.S. state consumer protection statutes. Where such rights apply, they take precedence over the timelines above.

Email claims@vantacontainers.com with:

1. Your order number and container number(s).
2. Description of the issue.
3. Photographic or video evidence.
4. Preferred remedy (repair, replace, refund).

We acknowledge every claim within one business day and provide a final decision within ten business days.